Terms & Conditions SCHEDULE AN APPOINTMENT

Terms And Conditions

WC Floors – Terms & Conditions

Last Updated: 2025

These Terms and Conditions (“Agreement”) apply to all flooring, refinishing, installation, molding, staircase, and related services provided by WC Floors LLC (“WC Floors,” “we,” “us,” or “our”). By hiring WC Floors, requesting an estimate, scheduling a service, or allowing our team to perform work at your property, you acknowledge and agree to all terms listed below.

This Agreement protects both you and WC Floors by establishing clear expectations and responsibilities.

1. Estimates & Pricing

  1. All estimates are based on information available at the time of inspection.

  2. Pricing may change if hidden conditions are discovered once work begins (e.g., subfloor damage, water damage, structural issues, pet stains, excessive leveling needs).

  3. Additional work outside the original estimate will require a change order, which must be approved by the homeowner.

  4. Estimates do not include moving heavy items such as pianos, pool tables, gym equipment, or safes unless specified.

2. Scheduling & Job Timeline

  1. Project start dates may shift based on material delivery, weather conditions, job complexity, or delays from previous ongoing projects.

  2. WC Floors is not responsible for delays caused by:

    • Customer not preparing the space

    • Other contractors working in the home

    • Late customer decisions regarding stain color, materials, or finishes

  3. Estimated timelines are approximate; drying and curing times depend on humidity, temperature, airflow, and product type.

3. Customer Responsibilities

To ensure a smooth and successful project, customers agree to:

  1. Provide full access to the property during scheduled working hours.

  2. Remove all furniture, décor, electronics, fragile items, and valuables from work areas unless otherwise specified.

  3. Ensure pets and children remain away from work areas for safety.

  4. Approve stain color before application; WC Floors is not responsible for color dissatisfaction once the color is approved.

  5. Maintain consistent temperature and ventilation for proper drying and curing.

  6. Provide clear and safe access to the circuit breaker panel so the WC Floors team can connect the required 220V power for professional sanding machines.

  7. Ensure that the electrical panel is functional and accessible. Delays caused by lack of access, blocked panels, or unsafe electrical conditions may result in additional charges or rescheduling.

  8. Ensure all areas are ready for work; additional charges may apply if WC Floors must move items or perform prep not included in the estimate.

4. Dust, Odors & Environmental Conditions

  1. WC Floors uses dustless sanding equipment, but no system is 100% dust-free. Minor dust may settle after completion.

  2. Stains, finishes, and adhesives may produce temporary odors. Customers should ventilate the home and avoid the area during and after application.

  3. Dry and cure times may vary significantly based on environmental conditions. WC Floors is not responsible for extended cure times.

5. Staircase & Floor Refinishing Conditions

  1. Final appearance depends on wood species, grain variations, previous finishes, adhesives, and natural inconsistencies.

  2. Deep pet stains, water damage, or severe discoloration may remain visible even after refinishing.

  3. Slight color variations between new and old wood are normal.

  4. Minor imperfections are expected in natural wood floors.

6. Materials & Product Selection

  1. Customers are responsible for choosing flooring materials, stain colors, finishes, and tile types.

  2. WC Floors is not responsible for:

    • Manufacturer defects

    • Backorders

    • Delays caused by customer-supplied materials

  3. If a customer provides their own materials, WC Floors is not responsible for shortages, defects, or delays caused by those materials.

7. Warranty & Limitations

WC Floors provides a limited workmanship warranty, covering defects caused by our labor only.

❌ Warranty Does NOT Cover:

  • Damage caused by customer or third parties

  • Scratches, dents, spills, water leaks, or pet damage

  • Damage caused by furniture, movers, painters, cleaners, or contractors

  • Normal wear and tear

  • Wood movement (gapping, cupping, cracking) caused by humidity

  • Improper cleaning products

  • Fading from sun exposure or UV damage

  • Damage from rugs, rubber pads, or adhesives

❗ Mandatory Clause — Use of Blue Tape on Fresh Finish

Warranty does NOT cover any damage caused by applying blue tape, masking tape, painter’s tape, or any adhesive tape to newly finished floors.
Tape can pull, peel, or damage the finish, and this damage is not covered under any circumstances.

Customers must wait for the proper curing period (up to 30 days depending on the finish) before using any adhesive products on the floor.

8. Access, Safety & Property Protection

  1. WC Floors is not responsible for damage caused by pre-existing structural issues or conditions not visible during the estimate.

  2. Customers must ensure a safe working environment free of hazards.

  3. WC Floors is not responsible for dust entering HVAC systems if vents were not properly covered by the customer.

9. Payments & Billing

  1. A deposit may be required to schedule the project or purchase materials.

  2. Final payment is due upon completion of the work.

  3. Unpaid balances after 10 days may incur late fees.

  4. WC Floors may pause work if payment terms are not met.

10. Changes, Add-Ons & Additional Charges

Additional charges may apply for:

  • Extra coats of stain or finish

  • Subfloor repairs

  • Removal of old flooring not listed in the estimate

  • Leveling work

  • Additional prep work

  • Furniture moving

  • Electrical, plumbing, or structural issues discovered during the project

All changes must be approved via a written change order.

11. Cancellation Policy

  1. Cancellations made within 72 hours of the start date may incur a cancellation fee.

  2. Custom or special-order materials are non-refundable.

12. Liability Limitations

WC Floors is not responsible for:

  • Damage caused by other contractors entering the work area

  • Customers walking on wet or curing finishes

  • Furniture or rug pads that cause discoloration

  • Moisture damage or leaks

  • Pre-existing subfloor or structural issues

Maximum liability is limited to the cost of labor for services performed.

13. Photography & Portfolio Use

WC Floors may photograph completed projects for portfolio or marketing use. Customers may opt out by notifying us in writing before work begins.

14. Acceptance of Terms

By hiring WC Floors and allowing work to proceed, the customer acknowledges and agrees to all terms listed in this document.

Copyright © 2025 Wc Floors. All rights reserved.